Virtual Claims Adjuster - We Lead our Industry by Ensuring that our Clients Succeed in Theirs
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Technical Product Evaluations

As leaders in the claims management industry, we are aware that one solution does not always fit every client, however we also accept the reality that price should not be the only unit of measure reviewed.

For this reason our CSR's have regularly been tasked with consulting projects to review the business needs of a client and assist them with product evaluation. Although the Virtual Claims Adjuster product is certainly included in the evaluation our insistence in our client's involvement ensures a non-biased comparison. Their time spent with the client completing detailed product comparisons ensures that they are able to choose a solution with confidence.

Should you wish to carry this evaluation process out alone, the following are some of the very basic facts that you should cover in your review:

  • Reliability factor
    What kind of track record does the application have, ask about application downtime in the last year.
     
  • Hosting infrastructure
    Determine the type of hosting facility, what types of redundancies do they offer?
     
  • Security practices
    Is the application secure? What are the provider’s policies as they relate to the application?
     
  • Data backup options
    Does the product include data backup services? Are there any additional options available to you?
     
  • Product flexibility
    How flexible is the product? Can it be configured or customized in any way?
     
  • Ease of use
    What type of training is typically required? Does the product feel intuitive to you? Do you feel that you could you use it without the sales person?
     
  • Product updates
    How often are updates issued? How are they issued, on disk, download, or instantly installed? Can the vendor provide any historical examples of update patterns, ex: How many updates occurred within the last 12 months?
     
  • Software management
    How does the vendor evaluate upgrade requests? Will you be flooded with complex changes in the future that do not relate to your business yet are forced to use?
     
  • Scalability of chosen platform
    How does the product perform under extreme usage? (It may be a good idea to first define what your definition of 'extreme usage' is) What type of usage loads has the vendor seen within the product in the past?
     
  • Growth strategies
    Does the product offer higher levels of service to ensure that you do not outgrow the application? How are these implemented?
     

If you would prefer some assistance with the daunting task of evaluating various products, we would be pleased to help. Simply contact our CSR team by clicking here.

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